JORDAN SMITH

Syracuse, NY 13202

PROFESSIONAL SUMMARY

Energetic professional with a strong background in customer service and team leadership. Looking to transition into a new career path where I can use my communication skills to help a local company grow. I am a fast learner and very dependable.

EDUCATION

Associate of Arts in General Studies Onondaga Community College, Syracuse, NY

• Relevant Coursework: Public Speaking, Intro to Business, Psychology.

EXPERIENCE

Store Manager | Trendy Threads Apparel | Syracuse, NY

January 2021 – Present

• Supervise a team of 8 employees and handle weekly scheduling.

• Increased store foot traffic by organizing two weekend sidewalk sales.

• Handle customer complaints and ensure a positive shopping environment.

• Managed inventory levels using a basic digital tracking system.

Shift Lead | Tech-Zone Electronics | Liverpool, NY

June 2018 – December 2020

• Assisted customers in finding the right laptops and accessories.

• Awarded “Employee of the Month” three times for perfect attendance.

• Opened and closed the cash registers, ensuring all totals were accurate.

SKILLS

• Microsoft Word and PowerPoint

• Team Leadership

• Customer Service

• Valid NYS Driver’s License

REFERENCES

References available upon request.

Document 2: The Draft Cover Letter

Jordan Smith

Syracuse, NY 13202

October 12, 2023

To Whom It May Concern:

I am writing to express my interest in the Medical Sales Representative position at Salt City Medical Solutions that I saw posted online. I have lived in Syracuse my whole life and have always admired the local business community.

Although most of my experience is in retail management at clothing and electronics stores, I am very good at talking to people. In my current job as a Store Manager, I have to explain products to customers every day, which is exactly what a sales rep does. I am a very hard worker and I am ready to move out of the mall and into a professional office environment.

I am very interested in healthcare because I have family members who are nurses. I believe I can learn your product catalog very quickly and start visiting doctors right away. I have a clean driving record and I am comfortable driving all over Central New York.

Thank you for looking at my resume. I look forward to hearing from you about an interview.

Sincerely,

Jordan Smith