Job Posting: IT Support Technician (Entry-Level)

Employer: Salt City Medical Group

Location: Syracuse, NY (On-site)

Position Type: Full-Time

Salary Range: $38,000 – $45,000 per year (Starting salary based on experience and education)

Role Description

Salt City Medical Group is seeking a dependable and detail-oriented IT Support Technician to join our local practice. This is an entry-level position perfect for a recent graduate or someone looking to start a career in healthcare technology.

You will be the first point of contact for our medical staff (doctors, nurses, and administrators) when they encounter technical issues. Your primary goal is to ensure our technology runs smoothly so that our team can focus on providing excellent patient care. This role requires a mix of technical troubleshooting and friendly customer service.

Primary Responsibilities

• Desktop Support: Set up, maintain, and troubleshoot workstations, laptops, tablets, and printers.
• Software Assistance: Provide basic support for our Electronic Health Record (EHR) system and Microsoft Office 365 applications.
• Network Maintenance: Help monitor local office internet connectivity and troubleshoot basic Wi-Fi or cabling issues.
• Security & Compliance: Ensure all devices follow HIPAA privacy regulations (e.g., ensuring screens lock automatically and passwords remain secure).
• Inventory: Maintain an organized log of all office hardware and software licenses.

Education Requirements

• Minimum: High School Diploma or GED with a certificate in a technology-related field (such as a BOCES program or CompTIA A+).
• Preferred: Associate degree in Computer Science, Information Technology, or Cybersecurity from an accredited community college.

Experience Levels

• Minimum: 0–1 years of experience. We are willing to train a candidate with a strong technical aptitude and a “can-do” attitude.
• Preferred: 1 year of experience in a customer service role or a technical internship. Familiarity with medical office workflows is a plus.

Key Skills (What we look for on a resume)

• Basic knowledge of Windows 10/11 and Mac OS.
• Understanding of hardware components (hard drives, RAM, peripherals).
• Strong verbal communication skills (the ability to explain tech to non-tech users).
• Commitment to maintaining patient confidentiality and data privacy.

Benefits

• Health, Dental, and Vision Insurance.
• Paid Time Off (PTO) and Paid Holidays.
• 401(k) retirement plan with employer matching.
• Opportunities for tuition reimbursement for advanced IT certifications.

Salt City Medical Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Narrative Biography: Alex Rivera

Background & Education

Alex Rivera grew up in the suburbs of Syracuse and spent much of their teenage years as the “family tech support,” fixing routers and cleaning viruses off grandparents’ laptops. After graduating from West Genesee High School, Alex wasn’t sure about a four-year degree but knew they liked working with systems. They enrolled at Onondaga Community College (OCC) and recently completed an Associate of Applied Science in Computer Information Systems. During their final semester, Alex stayed up late for three weeks straight to study for the CompTIA A+ certification, which they passed just last month.

Work Experience: The “Hardware” Phase

While attending OCC, Alex worked part-time at a local electronics repair shop in Destiny USA called “QuickFix Tech.” For eighteen months, Alex sat at the back bench, replacing cracked iPhone screens, swapping out dead power supplies in Dell desktops, and helping frustrated customers understand why their tablets wouldn’t sync. Alex was known for being the only technician who didn’t lose their cool when a customer was angry. The shop owner eventually put Alex in charge of the “Inventory Spreadsheet,” where Alex had to track every screen, battery, and cable that came through the door using Excel.

The “Service” Phase

Before the repair shop, Alex spent two years working the front desk at a busy Planet Fitness. While it wasn’t a “tech” job, it was a crash course in multitasking. Alex had to check members in, handle billing disputes, and ensure the gym’s Wi-Fi stayed up for the rows of treadmills. They learned how to handle sensitive information—like credit card details and member addresses—with total discretion, a habit that stuck.

Technical Interests & Personality

In their spare time, Alex built a custom gaming PC from scratch and currently manages a small Discord server for a local hobbyist group. They are comfortable jumping between a Windows PC and a MacBook, though they admit they prefer the customizability of Windows. Alex is the type of person who actually reads the manual before plugging something in.

Alex is now looking for a “real” career move. They want to stay in the Syracuse area to be near family and are particularly interested in healthcare because they like the idea of their technical skills helping people get better. They have heard that medical offices are strict about privacy, which Alex respects, but they are a little nervous about learning a “Medical Record System” since they’ve never used one before—though they are a very fast learner when it comes to new software.